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UT Service Desk

 

 

  

The Service Desk provides the university community with a centralized point of contact for help with a variety of topics, including questions concerning information technology, business processes, services, and applications. 

 

 

 

We are committed to educating and supporting our customers, and one another.   

 

  

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How Can We Help?

   

Create a service request

 

Check your ticket status

 

Find solutions to frequently asked questions by using the search bar (upper right-hand corner).

  

Chat with a service desk agent (Coming 2018/2019).

 

Learn more about who we are by visiting our website

 

 

 

 

 

 

Contact Us

 

Phone: 512-475-9400

 

Emailhelp@utexas.edu or create a service request

 

In Person: Walk Up Desk in the Flawn Academic Center

 

 

 

 

 

 

Our Hours

   

Call Center

Monday - Friday | 8 AM - 5 PM

Closed on weekends.

 

Walk Up Desk

Monday - Friday | 10 AM - 7 PM

Closed on weekends.

 

The Service Desk observes all University Holidays.

 

  

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  • UT Service Desk

    Click the 'Request' button to submit a ticket, or call 512-475-9400 to speak with an agent.

    Available to:Students,Faculty and Staff,Guest,Public
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Contacting the UT Service Desk is available at no cost.

    Service Level Objectives

    Definitions of our Key Metrics

    ASAAverage Speed to Answer queued customer calls, measured in seconds. Our service level objective is answering within 30 seconds.    

    ABD - Call Abandonment Rate, measured as a percentage of queued calls terminated by the customer before connecting with an agent.  Our service level objective is a maximum of 7% abandonment.  

    CCE - Composite Customer Experience is a percentage derived from aggregate survey responses on service quality, ease of interaction and potential for recommending our service to others.  Our objective for positive responses is 85%, or higher.   

    Please visit our UT Service Desk home for additional metrics and information.

  • UT Service Desk Customer Onboarding

    Click the ‘Request’ button to provide the UT Service Desk with knowledge needed for supporting a service, product, college, school or unit (CSU).

    Available to:Faculty and Staff
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Onboarding costs may be incurred for larger projects.

    Service Level Objectives

    Please visit our UT Service Desk home for metrics and additional information.